Our empowered team of seasoned professionals
fearlessly translates insights into strategy
with our customized learning experience.
Empowered and experienced,
we leave no stone unturned
Discovering, optimizing and affirming human behavior and experiences.
Ethnographies (Live & Mobile)
Shop-Alongs / Shopper Intercepts
Online Bulletin Boards
Focus / Friend Groups
Interactive User Experience
QUAL / QUANT
Consumer Journey Map
Tech / DIY Tools
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Identifying the connection between learning and business opportunities.
Issues / Techniques
Attitude and Usage
Path to Purchase
Tracking (Wave, Continuous)
Concept Testing / Screening
Stated vs. Derived Drivers
Factor / Cluster Analysis
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Collaborating with you as thought leaders to forge the way through ambiguity.
Virtual / In-Person Project Debriefs
Virtual / In-Person Presentations
Consumer Journey Maps
Insight Activation Sessions
Be the Consumer Sessions
SIVO Flexible WorkForce™
SIVO Insights provides proven
and vetted Consumer Insights (CI)
talent with relevant experiences
and expertise to meet your immediate
department, project and
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We thrive on harnessing our talent and passion to partner with like-minded clients.
Here are just a few examples of when we successfully leveraged our expertise in
Insights, Strategy and Partnership.
A nationally-recognized organic food retailer sought out SIVO to gain actionable insights into its points of differentiation by illuminating quantitative shopper data with human understanding.
How can the retailer be even more relevant and meaningful to shoppers in order to bolster growth?
How can shopper insights be used to impact marketing communications and promotions?
Gain insight into the shopper’s eating and shopping attitudes, behaviors and experiences by having in-home and in-context conversations with core and occasional shoppers.
Shop-alongs at the retailer and its competitors helped to tease out unique points of difference and opportunity areas.
A SIVO Activation Session with the client team resulted in short-term and long-term merchandising, communication and in-store experience solutions rooted in shopper insights.
Insights and ideas were incorporated into the fiscal year strategic plan presented to and approved by the retailer’s Executive Leadership.
Energizer Holdings Inc. tapped SIVO for their global insights need to better understand the shopper journey for its portable lights business in two key growth markets: France and Australia.
How can the brand impact decision-making in key moments during the shopper’s path to purchase?
How can the client team be intimately involved in the process in order to carry the insights forward internally, with Senior Leadership and in building relationships with key retailers?
Investigate the emotional drivers and need states behind purchasing decisions, articulate the purpose these products serve in people’s lives and illuminate key stages and moments in the shopper’s path to purchase.
Research design started with a client empathy exercise prior to consumer in-home and shopper journeys across select channels and retailers. Synthesis sessions were conducted at key points along the way to ensure insights were being discovered and digested.
The resulting Shopper Journey Map was used to inform the company’s global strategy for the portable lights business and key insights were used as sources for innovation and inspiration for new product development.
Video storytelling was crucial in being able to convey the shopper journey in a compelling way with client leadership and retailers.
A leading Loyalty Marketing and CRM Agency was looking to elevate its point of view on brand loyalty to maintain its thought leadership position in the industry.
In partnership with Panoramix Global, SIVO explored the human side of Loyalty and how brands earn true commitment from customer relationships.
What are the values and traits of emotional loyalty versus habitual or transactional loyalty?
What is the framework for translating emotional loyalty into authentic customer commitment?
How is emotional loyalty actualized between brands and customers?
Our multi-methodological approach involving three research techniques provided a well-rounded and deep perspective:
1. Trend research including expert interviews with social scientists;
2. Qualitative research involving consumer in-context and one-on-one conversations in key markets, exploring loyalty overall and in four business verticals
3. Quantitative research validating key drivers and mapping out key opportunity areas.
SIVO and Panoramix developed a framework that identified 6 key drivers to earning emotional loyalty with customers.
This framework was used to inform the Agency’s roadmap for helping its clients establish genuine loyalty at scale.
Insights and ideas for building customer engagement and experiences are featured in the co-developed “Humanizing Loyalty” White Paper.
Click here for a link to this white paper: http://www.olson1to1.com/2018LoyaltyReport
These are just a few examples of how we have leveraged our expertise to achieve smart, actionable results. Contact us - we would love to share additional case studies that are relevant to your business and unique needs.email
“The team at SIVO provides fresh perspective, meaningful discernment and strategic thinking. They bring seasoned experience and the ability to connect insights to a broader business strategy. They have helped us to see innovative alternatives that have opened up new ways of thinking for us. And, as individuals they are delightful and engaging; just a joy to work with!”CHIEF HUMAN RESOURCES OFFICER
Health Care Company
FOOD & BEVERAGE•
NATURAL & ORGANIC•
HEALTH & WELLNESS•
“You've taken a tight budget, even tighter time line and a tougher recruit and delivered. Throughout the entire process you made me feel comfortable and confident that it would happen within the specified parameters. So THANK YOU. ”SENIOR CONSUMER INSIGHTS ANALYST
National Department Store
the Learning Experience
Our Seasoned Team
Collectively we have deep experience and broad expertise. We are highly skilled consumer anthropologists who ask the right questions in the right way, listen deeply, and make keen observations of the unspoken.
Your Trusted Partner
Because of our depth of experience, we inspire trust in all our clients. They are confident that they will get a superior quality product from start to finish: from research design to fielding to strategy & execution to storytelling. Nothing feels better than knowing that your project is in capable hands. We are all-in. And you’ll feel it.
Passion for Our Work
We are an optimistic, supportive tribe of can-do people from various backgrounds and specialities. Our energy and passion is contagious. Just ask any of our clients and they’ll tell you it’s obvious that we truly love what we do and we bring that excitement to their teams.
is what sets us apart
CO - FOUNDER
CHIEF INNOVATION OFFICER
Marilyn is a passionate, dynamic researcher with over 20 years of experience. Her approachable manner inspires people to invite her into the most personal aspects of their life. Marilyn has never met a stranger. Her previous life as a pediatric ICU nurse is a testament to her bravery, ability to remain calm under pressure and her undeniably huge heart.
Connected by the common core belief that ‘in the middle’ is where life happens, Marilyn and Cindy bonded instantly upon meeting in 2010. That middle area, the elusive emotional territory that these two insight experts seek to deeply understand, inspired the name SIVO which means “Gray” in Croatian. SIVO Insights is an innovative, global full-service insights and strategy firm that thrives under their leadership, which is a perfect balance of Cindy’s drive & discipline and Marilyn’s passion & approachability.
Their fearless pursuit to translate insights into action is shared by their talented team representing a variety of experiences and specialties.
OUR PEOPLE MAKE THE DIFFERENCE
Energetic, confident and passionate,
each team member is committed to delivering the SIVO vision.
Rachel Maya Fremeth
“Sivo Insights brings a winning combination of research expertise, passion, and creativity that enables me to deliver impactful consumer insights to the organization. We view them not only as a valued partner, but an extension of our team.”CONSUMER RESEARCH MANAGER
Global Electronics Retailer
CONNECT WITH US
At SIVO Insights, we are passionate about what we do and eager to put our collective skills to work for you.
To get the right solutions for your research needs, give us a call or send us an email. Or, just fill out the form on your right and we’ll get back to you shortly.
3185 Fernbrook Lane N
Plymouth, MN 55447